an affordable Modern service desk software
Bring visibility inside your company, and give the most powerful tool available for your agents to get the job done faster and smarter
JIRA SEVICE DESK
faster collaboration
Jira Service Desk simplify the collaboration of your team and is one of the most affordable ITSM tool available on the market. Relying on the power of Jira Software, Jira Service Desk is extra flexible and will help you deliver an outstanding IT service. No need to code to get a powerful tool.
ITIL templates are delivered out of the box and you can easily customized the predefined workflow to suit your internal processes.
Enhance the power of Jira Service Desk with the help of the 1000 + add-ons from the Atlassian Marketplace, and enjoy the integration with other Atlassian products like Jira Software or Confluence to get real time information shared across your teams and projects.
REQUEST MANAGEMENT
Self-service portal
Knowledge Base
Agent Queues
SLA
CSAT
INCIDENT MANAGEMENT
Automation
Incident Alerts with Opsgenie
Incident communication with Statuspage
Post-incident reviews with Opsgenie
PROBLEM MANAGEMENT
Root cause analysis
Reporting
Link to dev backlog with Jira Software
CHANGE MANAGEMENT
Change approvals
Change plans
Release & deployment
Configuration management with mindville
Change schedule
ASSET MANAGEMENT
IT asset tracking
Lik to cinfiguration management Database with Insight
KNOWLEDGE MANAGEMENT
Smart search
Knowledge reports & scoring
Runbooks & Post-Implementation Reviews with Confluence
Federated knowledge base
REAL WORLD EXAMPLE
This short video will demonstrate the power of Jira Service Desk and the integration with other Atlassian tools in the following scenarii : Request Management, Change Management & Inident Management
LEARN MOREStart Jira Service Desk today !
Even if you are using another Service Desk tool like Service Now, and don’t know how to migrate to Jira Service Desk, we can help you make the transition smoothly
START FOR FREE